Overview
Welcome to Dodi Health Ltd (“we,” “us,” or “our”)! These are our Terms and Conditions (“Terms”) that govern your use of our website: https://dodihealth.com. By accessing our website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our website. These Terms also outline how we sell our products (“Products”) to you, whether through our website or at our “pop-up” kiosks (“Kiosks”). We’ve organized these Terms into various sections for your convenience. We may update these Terms (and any other policies) periodically to reflect changes in our Products and services. Before using our website or purchasing Products, please review these Terms to understand the current terms and conditions. Our online store is hosted on Woocommerce, which provides the e-commerce platform allowing us to sell our Products.
Company Information and Contact Details and Contact details
We are Dodi Health Ltd, a company registered in England and Wales. Our company registration number is 15065243 and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us by: Emailing us at info@dodihealth.com ;using the Contact us function on the Website; or by writing to us at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order or when you create any account to use our Website. When we use the words “writing” or “written” in these Terms, this includes emails but not fax.
Your Personal Information
We only use your personal information as described in our Privacy Policy.
Website Access
While we strive to keep our website available, we cannot guarantee uninterrupted access. We may suspend, withdraw, or restrict access to parts of our website for business or operational reasons. If you have an account on our website, we’ll notify you of any suspensions or withdrawals. When you create an account during the order process, you must choose a password. Keep this information confidential and do not share it. We may disable accounts if we believe you’ve violated these Terms or security procedures. If you suspect unauthorized access to your account, please contact us immediately. You may link to our home page as long as it’s done fairly, legally, and doesn’t harm our reputation or imply endorsement where none exists. Any other use of our content requires our express consent.
Intellectual Property Rights
Our trade marks, service marks, logos, and other materials on our Products and website (“Intellectual Property”) belong to us or our licensors. These rights are protected by laws and treaties. You may print or download parts of our website for personal use, but do not modify them. Always acknowledge us as the content authors. Do not use our content or Intellectual Property for commercial purposes without obtaining a license from us or our licensors.
Data Mining
You agree that you will not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Website or any services provided via, or in relation to, our Website. This includes using (or permitting, authorising or attempting the use of) any: “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, content, information or services accessed via the same; or automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit or data mining or web scarping activity by contract under the laws which are applicable to us.
Reliance on Information
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Responsibility for Viruses
We do not guarantee that our Website will be secure or free from bugs or viruses. You, the user, is responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the service on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
Purchasing Products from Dodi Health
The images of the Products on our Website and/or any promotional material are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our promotional material accurately reflects the colour of the Products. Your Product may vary slightly from those images. If you wish to purchase our products, you will be able to do so in different ways, which depends on whether you are physically in attendance at one of our Kiosks or browsing on our Website. This section will describe the ways that you can raise an order (“Order”) for the Products in both scenarios. Kiosks If, after engaging in conversations with our sales team, you decide to acquire the Products at one of our Kiosks, you will have the opportunity to proceed with the purchase. A representative from our sales team will guide you through the standard ordering procedure using a tablet or laptop, mirroring the process of buying Products through our Website. Website If you want to buy our Products through our Website, you have the option to either create an account or proceed as a guest. To initiate your order, you need to choose the Products you want to buy, select your preferred delivery method (please refer to our Shipping Policy), and then proceed to finalize your order at the Website’s checkout page. Order Formalities We hold the absolute authority to determine whether or not we choose to accept your Order. Your Order becomes officially accepted when we send you an email confirmation, using the email address you provided when placing the Order, affirming our acceptance and our ability to supply you with the Products. At this juncture, a binding contract comes into effect between you and us. By initiating your Order, you verify that you:
- Possess the legal capacity to enter into binding contracts.
- Are a resident of one of the countries we service (for more details, please consult our Shipping Policy).
Should we be unable to accept your Order, we will notify you of this, either in person at the time you submit your Order or in writing after the Order has been submitted. If we decline your Order and you have made any payments for the Products, we will promptly refund those amounts to you. In the email confirming the acceptance of your Order, we will furnish you with a summary of the Products covered by that Order, applicable costs, and details regarding the delivery process. Additionally, you will receive a unique Order number, which can be referenced in any future queries you may have with us. Should any of the information provided in your Order change during the course of the contract, it is imperative that you promptly notify us. At this juncture, we will assess whether these changes impact our ability to supply the Products, the pricing, or any other aspects related to the contract.
Price and Payment
The pricing of the Products, inclusive of VAT, will correspond to the amount displayed during the checkout process on our Website, regardless of whether you are acquiring the Products at one of our Kiosks or through our Website. We diligently strive to ensure the accuracy of the prices of the Products, whether they are part of a Subscription Plan or purchased as standalone items. In the event that the VAT rate undergoes a modification between the date of your order and the date on which we furnish the Products, we will make the necessary adjustment to the VAT rate you are required to pay, unless you have already settled the full payment for the Products prior to the VAT rate change taking effect. Payment for your Subscription Plan (if applicable) will be conducted on a recurring basis, the frequency of which depends on the specific Subscription Plan you have chosen. If you have committed to a Subscription Plan, we will refrain from altering the pricing for any recurring payments stipulated in your plan. However, it’s important to note that delivery options and associated costs, which are subject to the actions of third-party providers beyond our control, may undergo modifications. In such instances, we will promptly notify you of these changes. We accept payment through major credit and debit cards. It is a prerequisite that you make the payment for the Products upon placing your Order and adhere to the agreed-upon recurring payment schedule if you have opted for a Subscription Plan (provided one is available).
Changes to your order
If you intend to make alterations to your Order, kindly get in touch with us. We will assess the feasibility of your requested changes and keep you informed accordingly. If the adjustments are viable, we will also apprise you of any potential modifications to the Subscription Plan (if applicable), Product, delivery dates, or any other elements necessitated by your proposed changes. Subsequently, we will seek your confirmation regarding the desired alterations. Please be aware that once the Products have been dispatched to you, it is not feasible to modify your Order. Nevertheless, there may be an option to return the Products following our Cancellation and Returns Policy, although please note that return postage expenses may be applicable. On occasion, we may introduce minor adjustments to your Order or Subscription Plan (if applicable). These alterations may be enacted to align with alterations in pertinent laws and regulatory prerequisites or to implement minor technical enhancements and security measures. Importantly, these modifications will not impact your Subscription Plan (if one is in place).
Subscription Plan
Apart from individual purchases of our Products, you have the option to subscribe to a recurring plan known as the “Subscription Plan.” Information about the available Subscription Plans is specific to each Product and can be located on our Website, at our Kiosks, or by reaching out to us. By enrolling in a Subscription Plan, you acknowledge and accept the responsibility for an initial payment (pertaining to the first Product Order) and subsequent recurring payments for each subsequent Product Order. The amount and frequency of these payments will be contingent on the particulars of your chosen Subscription Plan, along with any applicable discounts and occasional offers that we may introduce. We will systematically debit your account in accordance with your selected Subscription Plan without necessitating additional authorization from you. Nonetheless, you have the option to cancel your Subscription Plan at any time, with the termination taking effect after the subsequent Product delivery. For guidance on how to terminate your Subscription Plan, kindly consult our Cancellation and Returns Policy. Depending on whether you are exercising statutory cancellation rights, you may still be obligated to make payments for the Subscription Plan following its termination. Due to the recurrent nature of the Subscription Plan, Product availability may fluctuate. In the event that the Products specified in your Subscription Plan become unavailable, we will notify you via email. Subsequently, we will make every effort to promptly deliver the Products to you. However, if you prefer, you can also opt to cancel your Subscription Plan in adherence to our Cancellation and Returns Policy.
Cancellation Rights and 30 days Guarantee
If you have made a purchase of Products through our Website, whether through a Subscription Plan or as a standalone purchase, you are entitled to a legal right to change your decision within 14 days (referred to as the cancellation period) from the date you receive the Products. During this time, you have the option to request a refund for any payments you have made. Furthermore, in addition to your rights as specified in the 2013 Regulations, we uphold a 30-day returns policy for all Products acquired via our Website or Kiosks. This policy starts from the day the Products are delivered to you. Once the 30-day period elapses, we cannot accommodate returns for any Products we have provided, unless we have failed to fulfill our legal obligations to you, such as those outlined in the Consumer Rights Act 2015. For more detailed information regarding our cancellation policy and instructions on returning Products, please refer to our Cancellation and Returns Policy.
Delivering the Products
The delivery costs for the Products can be found in detail within our Shipping Policy. As you proceed through the order process for the Products, we will specify the date on which we will deliver the Products to you. In the case of a Subscription Plan purchase, this delivery schedule will be on a recurring basis that aligns with the terms you have agreed upon when subscribing to our Subscription Plan, starting from the date of your subscription and depending on the specific plan you’ve selected. We will continue to supply the Products according to your chosen Subscription Plan until either you terminate the contract or we terminate it by providing written notice to you. If circumstances beyond our control lead to a delay in delivering the Products, we will promptly notify you and make efforts to minimize the impact of the delay. In such cases, we will not be held responsible for the delay as long as we take appropriate actions to address it. However, if there is a substantial risk of significant delay, you have the option to contact us to terminate the contract and receive a refund for any Products you have paid for but have not yet received. In situations where no one is available at your designated address to accept delivery, and the Products cannot be conveniently delivered through your letterbox, we will contact you using the contact information you have provided. We will make one additional attempt to deliver the Products to you, but please be aware that additional delivery charges may apply for repeated delivery attempts. We will notify you in advance if we intend to suspend the Subscription Plan for the supply of the Products, unless the situation is urgent or an emergency. If we do suspend the Subscription Plan, we will adjust the pricing accordingly so that you are not charged during the suspension period. You have the option to terminate the contract for the Subscription Plan if we suspend it or inform you of our intention to do so. In such cases, we will refund any payments you have made for Products that you have paid for but have not yet received during the period after you terminate the contract. Further information can be found in our Cancellation and Returns Policy. If you fail to make timely payments for the Products as stipulated in clause 26, and you do not make payment within 7 days of our payment reminder, we may suspend the Subscription Plan and the supply of the Products until the outstanding amounts are settled. We will notify you in writing regarding the suspension of the Subscription Plan for the Products, and no charges will be incurred for the Subscription Plan during the suspension period.
If there is a problem with the products
The delivery charges for the Products are detailed in our Shipping Policy. As you proceed with your order for the Products, we will provide you with the specific delivery date for your order. In cases where you’ve purchased a Subscription Plan, this will be on a recurring basis as agreed upon when you subscribed, starting from the date of your subscription and depending on the chosen subscription tier. We will continue to deliver the Products according to the terms of your selected Subscription Plan until either you terminate the contract or we terminate it by providing written notice to you. If unforeseen events beyond our control lead to a delay in the delivery of the Products, we will promptly inform you and take necessary measures to minimise the impact of the delay. As long as we take such actions, we will not be held responsible for delays caused by these events. However, if there is a significant risk of substantial delay, you have the option to contact us to terminate the contract and receive a refund for any Products you have paid for but have not yet received. In situations where no one is available at your specified address to accept delivery, and the Products cannot be conveniently delivered through your letterbox, we will reach out to you using the contact information you provided. We will make one additional attempt to deliver the Products to you. Please be aware that additional delivery charges may apply for repeated delivery attempts. We will proactively communicate with you to notify you if we need to suspend the Subscription Plan for the supply of the Products, except in urgent or emergency situations. If we do suspend the Subscription Plan for the Products, we will adjust the pricing so that you are not charged during the suspension period. You have the option to contact us to terminate the contract for the Subscription Plan if we suspend it or inform you of our intention to do so. In such cases, we will refund any payments you have made for Products that you have paid for but have not yet received during the period after you terminate the contract. For more details, please consult our Cancellation and Returns Policy. If you fail to make the required payments for the Products within the specified timeframe (as outlined in clause 26) and still do not make the payment within 7 days after we have reminded you, we may suspend the Subscription Plan and the supply of the Products until the outstanding amounts are settled. We will notify you in writing about the suspension of the Subscription Plan for the Products, and no charges will be incurred for the Subscription Plan during the suspension period.
Your rights to cancel the product
You have the option to terminate your contract for the Products, whether you’ve purchased them under a Subscription Plan or as standalone items, at any time. To initiate the termination process, please refer to our Cancellation and Returns Policy. Additionally, aside from your cancellation rights as outlined in our Cancellation and Returns Policy, you may also have the right to terminate the contract in the following situations: If the item you’ve purchased is faulty or not as described, such as when you’ve ordered one of our Products and received the wrong item. If you wish to terminate the contract due to actions we have taken or have committed to in writing, for instance, if we agreed to perform a certain action and failed to fulfil that agreement. Alternatively, you may choose to terminate the contract in cases where we have violated our obligations under the Consumer Rights Act 2015, which pertains to the supply of Products meeting a satisfactory quality, as well as related laws. It’s important to note that these Terms and our Cancellation and Returns Policy do not aim to limit or restrict our legal obligations or your rights under the Consumer Rights Act 2015.
Our Rights to End the Contract
We reserve the right to terminate the contract at our sole discretion by providing written notice to you. Instances where we might terminate the contract include:
- If you fail to make a payment to us on time, and you still haven’t made the payment within 7 days of our reminder.
- If you do not permit us to deliver the Products to you within a reasonable timeframe.
- If your behavior during our delivery attempts is unreasonable or obstructive.
- If we are unable to provide the Subscription Plan.
Should we terminate the contract in the situations described above, we will reimburse any advance payments you’ve made for Products that we haven’t supplied. However, we may deduct or charge you reasonable compensation for the net costs we incur as a result of your contract breach, such as instances where we cannot provide the Products due to your actions.
How to end the contract with us
(This includes situations where you are exercising your cancellation rights). To terminate the contract with us, kindly inform us in writing at info@dodihealth.com. Please include your name, residential address, specifics of your Subscription Plan or purchased Products, order number, phone number, and email address. We will process any owed refunds promptly. If you are exercising your right to change your mind, your refund, as outlined in our Cancellation and Returns Policy, will be issued within 14 days from the date you notify us of your decision to cancel.
Responsibility of Loss and Damage
Use of the Website Regardless of whether you are a consumer or a business user, we do not exclude or limit our liability to you in any way if it would be illegal to do so. This includes our liability for death or personal injury caused by our negligence, the negligence of our employees, agents, or subcontractors, as well as for fraud or fraudulent misrepresentation. For Business Users: We disclaim all implied conditions, warranties, representations, or other terms that may apply to our Website or any content found on it. We shall not be liable to you for any loss or damage, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if it was foreseeable, in connection with:
- Your use of our Website; or
- Your use of or reliance on any content displayed on our Website.
In particular, we shall not be liable for:
- Loss of profit
- Loss of goodwill
- Loss of business
- Loss of business opportunity
- Anticipated savings being lost
- Corruption or loss of data or information
- Any indirect, special, or consequential loss.
For Consumer Users:
Please be aware that we solely offer our Website for personal and domestic use. You agree not to utilise our Website for any commercial or business purposes, and we hold no liability to you for any loss of profit, business interruption, loss of business, or loss of business opportunity. Sale of Products If we fail to adhere to these Terms, we are accountable for any foreseeable loss or damage you suffer as a direct result of our breach of this contract or our inability to provide Products of satisfactory quality. Loss or damage is considered foreseeable if it is evident that it would occur or if, at the time the contract was formed, both parties were aware that it might occur, such as when it was discussed during the sales process. For further details, please refer to our Cancellation and Returns Policy.
Which Laws apply in the event of a dispute?
Kindly be aware that English law governs these Terms, their content, and their creation. Both parties, you and us, consent to the exclusive jurisdiction of the courts of England and Wales. Nevertheless, if you are a resident of Northern Ireland, you also have the option to initiate legal proceedings in Northern Ireland, and if you reside in Scotland, you can bring proceedings in Scotland. In the event of a dispute, you may want to explore non-legal resolution methods before pursuing legal action, and alternative dispute resolution mechanisms may be considered.
The Dodi Health Referral Scheme
The referral scheme allows existing Dodi Health customers (that have placed at least one order) with us to refer friends, family and colleagues using their unique referral discount code. When signed in, a Customer can access their unique referral code through the My Account page or the Refer a friend page on this website. Customers that do not have an account will be shown their unique referral code on an order confirmation page and may also be sent it via email or in the post. Definitions:
- “The Referrer” = The person who has shared their unique referral code.
- “The Recruit” = The person who has used “The Referrer’s” unique code.
- “Referral Discount Code” = The unique referral discount code beginning with “CODE-”
Referral offer: When The Recruit uses The Referrer’s unique referral code at checkout, The Recruit will get 20% off their yearly subscription orders once the pay a full year in advance, plus a free gift if they complete the health quiz before placing their first order. The Referrer will get 10% to spend on their next order. The Referer will be informed via Email that they have referred someone. Credit can be redeemed through the My Account or by emailing us. Referral offer terms: This offer can’t be used in conjunction with any other offer. The Recruit offerING (20% off the full yearly subscription upfront) is only valid to both new customers and on ‘Subscribe & Save’ orders – this is a flexible subscription, with no contract or obligation that can be changed or cancelled any time. Only one referral recipient per household is permitted at any one time. Free next-day UK delivery on orders over £50. This referral scheme is in a trial phase and we reserve the right to modify, cancel and limit this offer at any time. Scheme misuse: We reserve the right to investigate the eligibility of all customer’s referral rewards. This may mean a temporary suspension or pause in the crediting of the referral. We reserve the right to retract the balance from any Dodi Health account and suspend any customer from the scheme should we deem any referrals to be incorrect, fraudulent or against the spirit of the scheme.
