Effective Date: 24/11/2023
Introduction
Dodi Health Ltd places a high priority on data privacy and is fully committed to safeguarding and respecting your privacy. This privacy policy outlines how and why we, as the data controller, collect, store, and process personal data, which we will refer to as “Services” throughout this Privacy Notice. Personal data encompasses information that identifies you, such as your name, email address, payment details, and details concerning your usage of this website.
We will process your personal data in a fair, lawful, and transparent manner. This privacy notice delineates the personal data we collect about you and its utilization. We will only collect and use your personal data for the following purposes:
Providing our services.
Enhancing our services.
Tailoring our marketing efforts to align with your interests.
Fulfilling our legal obligations.
This notice may undergo updates, and we will inform you of any changes. If you have additional questions beyond the information presented here, please do not hesitate to contact us at info@dodihealth.com.
Who We Are
References to “we,” “our,” or “us” denote Dodi Health Ltd. For further details about our identity and operations, please visit the Dodi Health Ltd website.
Your Rights & Our Commitment to You
You possess several rights under data privacy legislation, and Dodi Health Ltd is dedicated to facilitating your exercise of these rights. We have incorporated automated tools on our website to enable real-time management of your rights. Access and manage the personal data we hold on you and your preferences through the Dodi Health Ltd Privacy Centre.
Your Rights include, under specific circumstances, the right to:
- Be informed: Receive information about the processing of your personal data.
- Access, rectification, or erasure: Access personal data we hold about you, correct inaccuracies, or request deletion if not legally required.
- Data portability: Obtain a digital copy of your data, request data transfer to another company, or move your data securely between IT systems.
- Restrict processing: Limit the processing of your data in certain situations.
- Object to automated decision-making: Avoid being subject to automated decision-making or profiling.
- Withdraw consent: If we rely on your consent for data processing, you can withdraw it at any time, especially for e-marketing communications.
- Object to processing: Object to processing based on legitimate interests.
Lodge a complaint: Express concerns or complaints directly to us at info@dodihealth.com or to the Information Commissioner’s Office (ICO). We encourage you to contact us initially to address your concerns.
Cookies Preferences
You can manage your cookie preferences through our Privacy Centre or by adjusting your web browser settings. For more information about our use of cookies and how to accept or reject them, please consult our cookie policy on the website.
The Personal Data We Collect
Personal data refers to information that can identify an individual. It excludes anonymized data where identity information has been removed. Depending on your level of engagement with us, we may collect various categories of personal data, which may include:
From the Services: We collect information directly from you, including name, surname, date of birth, personal description, gender, email address, user ID, Zooki account password, social media ID, telephone number, billing information (e.g., credit card and bank account details), billing address, delivery address, shopping preferences, order history, saved items, contact history (e.g., queries or complaints), IP address, device details, marketing and communications preferences, and website usage data.
From our Website: Any Personal Information you choose to send or provide to us when you contact us through the Website will be recorded.
Information We Automatically Collect:
Usage information: We monitor user activity related to the types of Services used, computer configurations, and performance metrics.
Log information: We log information about our customers and their users, including Internet Protocol (“IP”) addresses.
Information collected by cookies and similar technologies: We employ various technologies to collect information, which may involve saving cookies on users’ computers.
Customer Feedback: While using our Services, you may be asked to provide feedback, which is entirely optional.
When you use the Website: When you visit our Website, we collect information related to your device, including its IP address, referring website, visited pages, and visit times.
How We Collect Your Data
We may collect your personal data in the following ways:
- When you visit our website.
- When you create an account.
- When you engage with us on social media.
- When you contact us with queries.
- When you review our services.
- When you apply for any employment position with Dodi Health Ltd.
Data from Third Parties
We may also receive personal data from various third parties, including:
- Technical Data from third parties, such as analytics providers like Google.
- Technical Data from affiliate networks that you use to access our website.
- Identity and Contact Data from social media platforms when you log in to our website using such platforms.
- Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services.
How We Use Your Personal Data
The legal basis for processing your personal data depends on why and how we collected it. We will only collect and process your personal data when:
- We have your consent.
- We need your data to perform a contract with you.
- We pursue legitimate interests that do not significantly affect your interests, rights, and freedoms.
- We have a legal obligation to collect or disclose personal data.
We process your personal data for various purposes, including:
- Setting up a user account.
- Providing, operating, and maintaining our services.
- Processing and completing transactions.
- Managing our customers’ use of our services.
- Sending technical alerts, updates, security notifications, and administrative communications.
- Investigating and preventing fraudulent activities, unauthorized access, and illegal activities.
- Fulfilling other purposes about which we notify customers and users.
How We Share Your Data
We may share your personal data with trusted third parties for various business purposes, including providing Privacy Centre services, handling feedback and complaints, and customizing our services, advertising, marketing, competitions, and offers.
Our trusted third-party categories include website hosts, cloud service providers, social media providers, professional services providers, customer survey service providers, and advertising partners.
As part of our e-marketing efforts and with your consent, we use some Google services and Facebook products. Google and Facebook apply pseudonymization to protect your personal data when shared, as described in their terms and privacy notices.
In our fraud monitoring and prevention methods, we use a third-party service provider and share data required for identity checks and related activities with third-party organizations involved in fraud prevention and detection. These third parties may retain information for this purpose.
We may also share your personal data with government bodies, law enforcement, and professional advisers (e.g., lawyers, bankers, auditors, insurers) who provide consultancy, legal, insurance, and accounting services.
Marketing Preferences, Adverts, and Cookies
Marketing – Your Preferences
We may send marketing communications and promotional offers:
- If you have created an account or subscribed to our services and have not opted out of receiving marketing.
By email if you have signed up for email newsletters. - We may use your personal data to determine your preferences and interests, sending you relevant service details.
You have full control over your marketing preferences and can unsubscribe or opt-out at any time through the provided unsubscribe button or by managing preferences in the Dodi Health Ltd Privacy Centre. We process opt-out requests promptly.
Cookies
Our website uses cookies to distinguish users and track visits, enhancing your browsing experience and helping us make website improvements. You can configure your browser settings to reject or alert you to cookies, but note that certain website features may be inaccessible or may not function properly if cookies are disabled.
You can manage cookies through our Privacy Centre or by adjusting browser settings. For detailed information on cookies and reasons for their use, consult our cookie policy.
Our Use of Analytics and Targeted Advertising Tools
We use analytics and targeted advertising tools to display relevant website content and online ads on our website and other platforms. These tools help us tailor marketing communications and assess advertising effectiveness. We use tools such as Google Analytics and other third-party tools for similar purposes.
To opt out of targeted advertising, manage your preferences in the Dodi Health Ltd Privacy Centre.
Links to Other Websites and Third Parties
Our website may contain links to partner networks, advertisers, affiliates, and social media platforms. These external websites have their own privacy policies, and we do not accept responsibility or liability for them. Prior to sharing personal data with these websites, review their privacy policies.
Transferring Your Data Outside the EEA
The personal data we collect may be transferred to destinations outside the European Economic Area (“EEA”) using legally-provided mechanisms for lawful data transfer. It may also be processed by staff operating outside the EEA. We will take steps to ensure your data’s secure treatment and compliance with this privacy notice.
When transferring personal data outside the EU, we adhere to at least one of these measures:
The non-EU country provides adequate data protection, recognized by the EU.
We establish appropriate safeguards, such as specific contractual clauses with non-European data importers.
Transfer relies on specific grounds (derogations) like individual consent.
For further information on countries to which we may transfer personal data and the specific mechanisms used, contact us at info@dodihealth.com.
Storing, Securing, and Retaining Your Data
Storing Your Data
We retain your personal data for legal obligations, complaint handling, dispute resolution, and fraud prevention.
With your consent (or other legal basis), we retain your personal data for marketing and analysis until you withdraw your consent. Upon withdrawing consent for marketing, we delete your personal data unless another legal basis requires retention.
Securing Your Data
We ensure secure communication between your browser and our website whenever your personal data is involved. Physical, electronic, and managerial security procedures protect your data from accidental loss, damage, or destruction. While data transmission over the internet carries inherent risks, we employ technical and operational security measures to safeguard your data.
When we share your personal data with trusted third parties, we require them to implement appropriate security measures and respect your data protection and privacy rights. In the event of a personal data breach, we will notify you and relevant regulators as required by law.
Retaining Your Data
We retain your personal data for as long as reasonably necessary to provide services or meet legal or regulatory obligations. Our data retention policies align with business needs. For example, if you unsubscribe from marketing communications, we may retain your email address to prevent future emails.
Children
While our website caters to a general audience, we do not knowingly collect data from children under 18 or sell products to them. If you suspect that a child under 18 has provided us with Personal Information, please contact us at info@dodihealth.com, and we will promptly address the issue.
GDPR AND CCPA
This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). It outlines how we collect, use, disclose, and protect your personal information in accordance with these regulations.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Includes your name, email address, postal address, and phone number.
- Identifiers: Such as IP addresses, device IDs, and cookies (as described below).
- Financial Information: Collected when necessary for payment processing.
- Demographic Information: Such as age, gender, and location (optional).
- Other Information: Any additional information you voluntarily provide.
How We Use Your Information
We use your personal information for various purposes, including:
- Providing our services.
- Communicating with you, including transactional emails and newsletters.
- Complying with legal obligations, such as tax and accounting requirements.
- Conducting marketing activities with your consent.
- Your Rights and Choices
Under CCPA and GDPR, you have certain rights:
- Access: Request access to the personal information we hold about you.
- Correction: Correct inaccuracies in your data.
- Deletion: Request deletion of your data under certain circumstances.
- Data Portability: Obtain a digital copy of your data or request its transfer to another company.
- Withdraw Consent: If processing relies on your consent, you can withdraw it.
- Data Security: We implement reasonable security measures to protect your data from unauthorized access, disclosure, or destruction.
- Cookies and Tracking: We use cookies and similar technologies to analyze website usage and personalize content.
Data Transfers
If we transfer your data internationally, we ensure adequate safeguards are in place to protect it.
Updates to This Privacy Notice
We may update this privacy notice to reflect changes in data practices or legal requirements. Any changes will be posted on our website with an updated effective date.
How to Contact Us
We value your feedback and are available to address your questions about your data. Contact us at:
Email: info@dodihealth.com
Dodi Health is registered in the UK with company number: 15065243.
